Privacy Policy

INTRODUCTION

In this policy, ‘we’, ‘us’ and ‘our’ refers to FAEFA Consulting Ltd. For more information, see About Us.

Our website address is: https://faefa.co.uk

We are committed to safeguarding the privacy of our website visitors and clients.

This policy applies where we are acting as a data controller for the personal data of our website visitors and clients; in other words, where we determine the purposes and methods of processing your personal data.

TYPES OF PERSONAL OF PERSONAL DATA WE USE:

We may process data:

• about your use of our website and services (usage data)
• about your use of our services (service data)
• about your client account including your name and email address (account data)
• provided by you asking us to send you specific email information or newsletters (notification data)
• provided by you for communicating with you (correspondence data)
• provided by you to obtain goods and/or services from us (enquiry data and (transaction data)
• provided by you for publication on our website (publication data)
• provided by another data supplier about you, for communicating with you about our services (marketing data)

HOW IS YOUR PERSONAL DATA CREATED and USED?

This is how your personal information is created, and how we use it:

• Usage data – the source of our usage data is but not limited to, Google Analytics. We use it to administer our website and business
• Service data – is created by using our services. We use it to supply you our design and marketing services
• Account data – is created by using and maintaining your account. We use it to provide our services, communicate with you, ensure our business security and maintain our database back-ups
• Correspondence data – is created through our record-keeping and communications with you. We use it to send you non-marketing commercial communications and keep our records
• Enquiry data – is created by our website contact forms and information you have submitted to us. We use it to offer, market and sell relevant services and/or goods to you.
• Transaction data – is created by processing and keeping proper records of our transactions with you. We use it to supply services and goods to you, including sending statements, invoices and payment reminders to you
• Publication data – is created from submissions made to our website and services. We use it to operate and publish material through our website and services

Notification data – is created by our website contact forms and information you have submitted to us. We use it to send you email notifications or newsletters that you have specifically requested.

WHAT DOES USAGE DATA INCLUDE

This data may include:

• your IP address
• geographical location
• browser type and version
• operating system
• referral source
• length of visit
• page views
• website navigation paths
• as well as information about the timing, frequency and pattern of your service use.

WHAT DOES ACCOUNT DATA INCLUDE

This data may include:

• your name
• contact details
• email address.

WHAT DOES TRANSACTION DATA INCLUDE

This data may include:

• your name
• bank account details
• purchase information.

LEGAL BASIS FOR HAVING YOUR DATA

We use your personal data for processing based on the following legal bases:

• Your consent
  This means you have given your permission for us to use your data by, for example, accepting our Cookie Policy when entering our website, or accepting our contract terms and conditions. We keep and use the following data on that basis:
• Usage data
• Enquiry data
• Publication data
• Notification data
• Correspondence data

We also legitimately keep and use the following data because you have previously given your permission to a data provider:

• Marketing data

Contract and Legitimate Interest
In some instances we have legitimate interest to use and process your data, or need to do so in order to enter into and/or deliver the contract between you and us. We keep and use the following data on that basis:

• Accounting data
• Service data

Other circumstances:
We may keep and use any of your personal data identified in this policy for the following legitimate purposes:

• to establish, exercise, or defend legal claims, whether in court proceedings or in an out-of-court procedure, so we can protect and assert our legal rights, your legal rights and the legal rights of others
• to obtain or maintain insurance cover, manage risks, or obtain professional advice, so we can protect our business against risks.

PERSONAL DATA OF OTHERS

Please do not supply any other person’s personal data to us, unless we request you to do so and you have obtained the consent of that person or persons. By supplying their data, you attest to have obtained said permission and in-so-doing, hold us completely blameless and indemnify us in perpetuity against and accept responsibility for any and all repercussions that may result, at any time.

SHARING YOUR PERSONAL DATA WITH OTHERS

Our Company
We may share your personal data with any part of our company, providing the purpose for sharing your data is reasonable, necessary, and within the legal limits of this policy.

Our Suppliers
Providing the purpose for sharing your data is reasonable, and necessary, we may share your personal data with our current suppliers, software providers, or subcontractors (shown below), so we can enter into and/or deliver the contract between you and us:

• Google
• WordPress
• Names.co.uk

Other circumstances
We may share any of your personal data identified in this policy for the following legitimate purposes:

• to establish, exercise, or defend legal claims, whether in court proceedings or in an out-of-court procedure, so we can protect and assert our legal rights, your legal rights and the legal rights of others
• to obtain or maintain insurance cover, manage risks, or obtain professional advice, so we can protect our business against risks.

SHARING YOUR DATA INTERNATIONALLY

We may transfer your personal data outside the EEA (European Economic Area) to enter into and/or deliver our contract to you, as follows:

Hosting facilities
Some of our suppliers and providers operate services hosted in the United States including:

• marketing software associated with the delivery of our website
• software providers
• data storage providers.

The European Commission has made an ‘adequacy decision’ with respect to the data protection laws of these countries. Transfers to these countries will be protected by appropriate safeguards, namely, the use of standard data protection clauses adopted or approved by the European Commission.

Worldwide publication
Personal data submitted for publication through our website or services may be available, via the internet, around the world. You acknowledge we cannot prevent the use (or misuse) of this type of personal data by others.

RETAINING & DELETING YOUR PERSONAL DATA

We will not keep personal data for longer than necessary.

How long do we retain data
We will keep your personal data as follows:

• all personal data will be retained for a minimum of 3 years after data acquisition
• and for a maximum of 7 years following conclusion of any contract between you and us.

We may keep your personal data when we are required to comply with a legal obligation which we are subject to.

Your Data Rights Explained

YOUR DATA RIGHTS

Your principal rights under data protection law are:

the right to access

the right to rectification

the right to erasure

the right to restrict processing

the right to object to processing

the right to data portability

the right to complain to supervisory authority

the right to withdraw consent

Some of your data rights are complex, and not all of the details have been included in our summaries on this site.

For a full explanation of your rights, you should read the relevant laws and guidance from the regulatory authorities. Click HERE https://ico.org.uk/   to go to the ICO (Information Commissioner’s Office) website.

RIGHT TO ACCESS

You have the right:

• to confirmation about whether we process your personal data or not
• if we do process your personal data, to have access to your data, and certain other information, including the purposes of the processing, the categories of personal data concerned and the recipients of your personal data,

providing you supply us with two forms of authenticated identification, and the rights and freedoms of others are not affected, we will supply you a copy of your personal data.

The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

RIGHT TO RECTIFICATION

You have the right:

• to have any inaccurate personal data about you rectified
• taking into account the purposes of processing, to have any incomplete personal data about you completed.

RIGHT TO DATA ERASURE

In some circumstances, you have the right:

• to the erasure of your personal data without undue delay.

Those circumstances include:

• personal data records are no longer necessary in relation to the purposes for which they were collected or processed
• you withdraw consent to consent-based processing
• you object to the processing under certain rules of applicable data protection law
• the processing is for direct marketing purposes
• your personal data has been unlawfully processed.

However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary:

• for exercising the right of freedom of expression and information
• for compliance with a legal obligation
• for the establishment, exercise or defence of legal claims.

RIGHT TO RESTRICT DATA PROCESSING

In some circumstances, you have the right:

• to restrict the processing of your personal data.

Those circumstances include:

• personal data records are no longer necessary in relation to the purposes for which they were collected or processed
• processing is unlawful but you oppose erasure
• we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and,
• you have objected to processing, pending the verification of that objection.

Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it:

• with your consent
• for the establishment, exercise or defence of legal claims
• for the protection of the rights of another natural or legal person; or for reasons of important public interest.

RIGHT TO OBJECT TO DATA PROCESSING

You have the right to object to us processing your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will stop processing your personal data for this purpose.

RIGHT TO DATA PORTABILITY

To the extent that the legal basis for our processing of your personal data is:

• consent; or
• processing is necessary for the delivery of, or entry into, a contract to which you are party and is carried out by automated means,

you have the right to receive your personal data from us in a structured, commonly used and machine-readable format.

However, this right does not apply where it would adversely affect the rights and freedoms of others.

RIGHT TO COMPLAIN TO A SUPERVISORY AUTHORITY

You have a legal right to lodge a complaint with a supervisory authority responsible for data protection if you consider that our processing of your personal information infringes data protection laws. In the UK, this is usually the ICO (Information Commissioner’s Office).

You can do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

RIGHT TO WITHDRAW CONSENT

Where consent is the legal basis for our processing of your personal information, you have the right to withdraw that consent at any time.

Withdrawal will not affect the lawfulness of processing before the withdrawal.

RIGHT TO CONTACT US ABOUT YOUR DATA

You can contact us to exercise any of your data rights as follows:

Email: info@faefa.co.uk

Call: 01268 272970

Write to us at our registered office address:
FAEFA Consulting Ltd., 35 The Fremnells, Basildon SS14 2QX

To unsubscribe, submit your email here:

UNSUBSCRIBE NOW Please email us at : enquiries@faefa.co.uk

AMENDMENTS TO THIS POLICY

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email or through our website.

THIRD PARTY WEBSITES

Our website may include links to, and details of, third party websites. We are not responsible for the privacy policies and practices of third parties.

About Cookies

WHAT ARE COOKIES?

Cookies are small information files written by a website and stored within the web browser or file system on your computer or mobile device.

Websites use cookies to:

• Distinguish you from other users.
• Personalise your user experience by adding features on the website personalised to you.
• Improve the overall functionality of the website.

HOW WE USE COOKIES PLEASE REVIEW THIS

Our website uses cookies to improve your user experience. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
The names of the cookies that we use on our website to monitor its performance and user-experience, are:
Google Analytics

_ga

_gat

_guid

_wordpress_test_cookie

We do not currently publish Google AdSense interest-based advertisements on our website.

HOW TO REJECT COOKIES

To disable non-essential cookies used on this site, follow the Cookies link at the bottom of the page, and click Reject. You can re-accept the cookies again at any time by clicking Accept.

Most website browsers also allow you to reject and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

You can obtain up-to-date information about blocking and deleting cookies from the Help menu of your browser.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you may not be able to use all the features on our website.

About Us

ABOUT FAEFA CONSULTING LTD

This website is owned and operated by FAEFA Consulting Ltd

We are registered in United Kingdom No. 07761207

Our registered office is: 8 Hemmells Basildon SS15 6ED